'Inadequate' - elderly residents left unwashed for days at failing Coventry care home

'Inadequate' - elderly residents left unwashed for days at failing Coventry care home coventry telegraph

Haven Nursing Home has been given six months to improve care or face being forced to shut down.An elderly resident at a troubled Coventry care home had to wait 16 days for a shower, a shock inspection found.

Haven Nursing Home, in New Road, Ash Green, has now been branded 'inadequate' by health regulator the Care Quality Commission (CQC) and has been placed in special measures.

It faces being closed down it if fails to improve over the next six months.

Inspectors also found most residents would only receive one shower a week and were being sent to bed without a wash or having their teeth cleaned.

The details of problems at the home emerged during a surprise CQC visit in September which came after relatives raised concerns.At the time of the inspection the nursing home looked after 64 residents - 13 of who suffered from dementia.

Inspectors also found a problem with violence and aggression between residents and directed at staff.

A CQC report said that in the month prior to their visit there were three incidents where one person had hurt another, and one incident where a person had their legs stuck in the bed rails.

It read: "None of these had been reported to the local authority safeguarding team or to us at the CQC.

"We also saw two incidents where people who lived at the home had been physically aggressive, and injured staff, but there was nothing to indicate any changes had been made to either protect the person or the member of staff."

Concerned

According to the CQC, Uddam Bhathal is the managing director of Regal Healthcare Homes (Coventry) Limited which runs Haven Nursing Home.

The home's website says Haven "offers pleasant, rural surroundings that are ideal for the practice of skilled care and a comfortable retirement, set up to support older people."

And it adds: "Staff are highly-trained in quality methods, including for individuals with dementia, taking a person-centred approach to all care issues while supporting individual choice and lifestyle alongside well-being."

But the watchdog slammed the home for a lack of leadership and said it was "concerned" after the home saw three managers come and go between March and May, with no registered manager in place since then.

History of non-compliance

The CQC also said there were not enough staff available to provide adequate care, although those who were employed at the home were kind to residents.

Inspectors also said they believed residents were being restrained using medication or bedrails "without consideration of whether it was in person's best interests."

The report concluded: "People with complex nursing and dementia care needs were not receiving the care they needed to keep them safe and well."

Haven Nursing Home has now been placed in special measures which means it must improve over the next six months or face losing its registration and the ability to offer care.

According to the CQC, the home "has a history of non-compliance with the regulations."

coventrytelegraph

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